Terry Corbell, The Biz Coach
By Terry Corbell
Business Consultant

Why it’s Never Too Early to Plan for Q4 E-commerce



It’s never to early to get ready ASAP for Q4 online sales.

MerchantTribe.com reports shoppers start early and are buying more items daily in the holiday shopping season.

Why? A study of e-commerce released in 2012 covering from November 24 to December 24, 2011, discloses some secrets you might need to know.

ID-100258178But the size of their shopping carts soon decrease significantly.

That’s the conclusion from studying data from merchants using MerchantTribe shopping cart software – for books, clothing, electronics, software, and sporting goods.

“We were surprised by the significant change in how much is spent per-order over the season,” said Marcus McConnell, founder of MerchantTribe.

“That seemed to defy the conventional wisdom that shoppers are as influenced by price at the beginning of the season than at the end,” explained Mr. McConnell.

“Perhaps shoppers purchase gifts for more important recipients first. Or maybe they wait for harder to shop for friends and family members and they’ve exhausted their budgets,” he added.

He provides another important conclusion: “Either way, they become more cost conscious the closer to Christmas they shop.”

More details from the study:

  • Customers placed more online orders as the season progressed, peaking on December 20.
  • Merchants made the highest amount of revenue per day shortly after Thanksgiving.
  • Customers spent significantly more per online order at the beginning of the season than at the end.
  • Conversion rates rose throughout the season, but dropped off around December 20.

To attract more cost-conscious buyers late in the selling season, Mr. McConnell’s suggests:

  1. Bundle your sale items.
  2. On minimum orders, offer discount shipping rates.
  3. Create late-breaking affordable groups.
  4. Because conversion rates increase when shoppers stop comparing prices, but conversions decrease about December 20, consider increasing shipping rates to offset the smaller orders.

For more, Website Magazine published a informative article: Merchant’s Marketing Guide to Christmas in July. It provides excellent reminders about promotions, keywords, e-mail, social media and mobile advertising.

From the Coach’s Corner, here are related resources:

Checklist to Create Cyber Monday Sales Success — In order to celebrate your Cyber Monday sales, you must first create a happy buying environment. That means reviewing  your store and Web site to attract prospects and to create happy customers. If you’ve prepared your merchandise and cleaned your store, you’re half done in creating happy customers.

How Small Businesses Can Capitalize on Cyber Strategies for Profit — Yes, it’s become important for small businesses to capitalize on cyber strategies for profit. Small and even regional retailers should be cognizant of three realities.

5 Strategies to Sell More from Your Web Site — To paraphrase a line from the movie, “Field of Dreams,” it’s not always true that if you build a Web site, people will buy. These five tips work.

Web Site ‘Priming’ – 6 Tips That Will Help You Succeed — If you want to increase your odds for Internet success, you might consider priming your Web site. Priming is a method to motivate users to make decisions when they visit your site. I gather the term was coined by the inventor of a testing tool that enables Web-site owners to obtain reactions to their sites.

Convert More Prospects with 10 Best Marketing Tips (Even on a Tight Budget) — So you’ve got a pile of business cards from prospects, but you haven’t converted them? Great sales stem from great marketing. You can’t grow crops until you plant the right seeds. That’s the purpose of marketing.

“E-commerce businesses, even e-commerce specialists, have yet to realize that the WWW is first and foremost an emotional experience. Few websites reflect this important priority.”

-Grant Fairley

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Author Terry Corbell has written innumerable online business-enhancement articles, and is a business-performance consultant and profit professional. Click here to see his management services. For a complimentary chat about your business situation or to schedule him as a speaker, consultant or author, please contact Terry.





Photo courtesy stockimages www.freedigitalphotos.net

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Seattle business consultant Terry Corbell provides high-performance management services and strategies.