Terry Corbell, The Biz Coach
By Terry Corbell
Business Consultant

How to Get Results from Your HR Training Investment



Profits suffer because human-resources training is perennially a victim in economic downturns. Along with marketing and layoffs, training is one important area where a lot of companies mistakenly cut back. Employees should be treated as assets.

One of the reasons given for training cutbacks, in my experience, is that senior executives fear a poor return on their investment. CEOs naturally object to the training because they want to profit from their investments.

CEOs naturally object to the training because they want to profit from their investments.

Ironically, a strong training program synergizes well with marketing to increase profits.

ID-100223612 stockimagesMost often in HR training, companies concentrate on three areas:

– Preparation

– Training classes and workshops

– Follow up

Unfortunately, managers mistakenly spend too little time on experiential learning and revisiting training material. That means their employees forget most of what they learn, and the training doesn’t yield a return on investment.

Without the anticipated ROI, the training becomes a waste of time and money — business performance isn’t maximized.

Further, depending on the subject, consider one-hour classes once or twice a week for four to six weeks. Employees need time to hear, digest and implement the information.

And time needs to be allotted to check to see if the employees are absorbing and implementing the training material.

For the strongest-possible ROI, start by training the managers so they’re in synch with their workers and they can later reinforce the training material with their employees. This helps the ROI.

In the second or third session, most courses should include a module inviting students to conduct a confidential, personal self-assessment. That’s for any subject, such as training in time management, teamwork, management, or leadership skills.

“The art of teaching is the art of assisting discovery.”

-Mark Van Doren

With skilled trainers, you’ll find the benefits are astounding. Employees gain more confidence because they learn about their own strengths and talents. For the majority, each person’s self esteem often increases 30 percent.

This also lessens the need for follow-up because employees are more self-motivated and productive.

When the organization’s employees have stronger self esteem, there is a direct correlation with the bottom line. An excellent training program will enhance the marketing investment.

Incidentally, a few employees – about 10 percent –resist conducting their self assessments – even when it’s confidential.

Unfortunately, they ultimately need help from the organization’s employee assistance program. Commonly, alcoholism or drug addiction is a factor.

Another obstacle to training success: Tepid support from senior management.

So remember, if you use these measures, your training programs will yield strong results.

From the Coach’s Corner, here are additional HR resources:

Trends in Human Resources Management – Wharton Study — HR is being accorded higher regard as a profession, according to a Wharton study of Fortune 100 companies.

Power Your Brand with Employee Empowerment  — Are you investing in marketing, but not getting the anticipated return on your investment? One of the reasons might be a lack of employee empowerment.

12 Errors to Avoid in Evaluations — How should you properly evaluate employees? Make sure you are careful to avoid errors in evaluations. Naturally, you want to praise good performance and discourage bad.

13 Management Tips to Solve Employee Absenteeism — Absenteeism causes migraines for a lot of bosses. Obviously, your company will make healthier profits, if you don’t have an absenteeism problem. Check your attendance records. Monday is the most-abused day of the week and January is the worst month for absenteeism.

“The art of teaching is the art of assisting discovery.”

-Mark Van Doren

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Author Terry Corbell has written innumerable online business-enhancement articles, and is a business-performance consultant and profit professional. Click here to see his management services. For a complimentary chat about your business situation or to schedule him as a speaker, consultant or author, please contact Terry.

Photo courtesy of stockimages by www.freedigitalphotos.net

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Seattle business consultant Terry Corbell provides high-performance management services and strategies.